MAINTENANCE, REPAIR & OPERATIONS FAQs

Q: What is a co-op? How does it work?

A: True Value Company is a cooperative made up of independently owned and operated retailers. By joining the cooperative, your retail establishment will benefit from the strength of the True Value brand and the cooperative buying power. But unlike a franchise operation, True Value Company gives you -- the independent retailer -- the right to decide how your business will operate. We will provide you with programs that can help your retail operation, but you will determine which programs work for you. 

Q: How long does it take to become a member?

A: Depending on the complexity of the individual case it can take up to 6-8 weeks.

Q: How do I get started? Who do I contact?

A: If you’re interested in becoming a member, simply fill out the form online or call 1-866-878-7378 to speak with an associate in our Specialty Business Department.

Q: What product lines do you offer?

A: True Value Company offers over 70,000 items in 13 regional distribution centers. This gives you many choices and enables you to easily customize your product mix to match your target market. We work with thousands of vendors, including Drop Ship vendors, to offer an array of top national brands and we offer special regional assortments.

Q: What kind of training and support is available?

A: True Value University (TVU) provides training resources for our current members and everyone opening up a new store. The training available either on-site or online through True Value University is for someone who has never owned or operated a store, as well as an experienced operator who wants to stay up to date with the latest home improvement and retailing trends. True Value MRO also provides MRO specific training throughout the United States multiple times per year. 

Q: What type of store owner is True Value looking for?

A: True Value is looking for anyone with an entrepreneurial spirit and passion for helping people solve problems. It would be preferable that this individual has some retail business experience.

Q: What markets are available?

A: If you have a store location in mind, please reference that information when you are completing the Get Started Form.

Q: How many stores can I own?

A: There is no limit -- the likelihood of success and profitability increases as you open more stores.